Frequently Asked Questions
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What exactly is an eSIM?
An eSIM functions as a virtual SIM card, enabling you to set up a mobile plan with your provider without requiring a physical nano-SIM card.
What steps are involved in activating my eSIM?
To activate your eSIM, follow these 3 straightforward steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code on your device.
Can you clarify the distinction between a physical SIM and an eSIM?
A physical SIM is a tiny chip that you insert into your device. On the other hand, an eSIM operates as a digital SIM card that facilitates the activation of a mobile plan without the need for a physical nano-SIM card.
How can I determine if my device is eSIM-compatible?
Check out our list of supported devices on the dedicated eSIM support page.
Do I need to remove the eSIM?
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.